The focus on knowing more about customers has taken firms in the wrong direction. Know the "jobs-to-be-done". #Designthinking #CustomerExperience #CX #Innovation https://t.co/3cSwRiLVUS
— Sören Kupke (@SoerenKupke) March 11, 2018
from Twitter https://twitter.com/SoerenKupke
March 11, 2018 at 09:00AM
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